Job Details

Experience: 7 to 10 years | Salary: NA | Opening(s): Multiple | Posted Date : 01-06-2024
Hiring For Ping Support
Job Description Ping Support
Desired Profile

At least 4+ years of experience in developing, Implementations and supporting of Identity management platforms- Ping Identity Suite

Experience with/understanding of:

Deployed and supported highly available and scalable Ping Identity (Ping Federate, Ping Access and Ping Directory) infrastructure in AWS and On-premises that provides single-sign-on (SSO) and federation solutions,API/Web application protections for internal/external accesses.

Understanding of OAuth, SAML, OpenID Connect, Kerberos, NTLM concepts and Handson experience in implementation of SSO solutions using these technologies in Ping Federate.

Experience in administration, implementation and supporting IAM Platform that consist of PingFederate, Ping Access, Ping Directory, Ping Directory proxy.

Must have good knowledge on MFA for ex. RSA Adapter, PingID adapters etc usage in Ping Federate

Working knowledge in AWS space is a plus, we need at least understanding of various AWS services/tools and usage of their DevOps
pipelines/technologies (i.e. VPCs, EC2, R3, Route 53, WAF, Code Fresh,Grafana, Prometheus etc.) however not mandatory if candidate has other skills.

Good understanding of Docker/Kubernetes or OpenShift and other DevOps/CICD tools, for ex. Teamcity/Bamboo/Jenkins, Helm Charts, CodeFresh, Git/Stash, Artifactory.

Experience working with logging and Monitoring tools – foe ex. Splunk, Dynatrace Good to have working experience with Splunk (creation of Splunk dashboard, doing data analysis)

Experience in Support/Operational engineer experience in Ping Products for ex. Daily health checks, managing Incidents, running DR, checking/optimizing the Dashboards etc.

Good working experience in ITIL process knowledge/Prod Support Knowledge, for ex: Change/Problem/Incident management (like MCR/ TCR/SCR creation in ServiceNow). Prior experience in handling Incidents will be added advantage.

Basic experience in shell scripting/commands. Python/Ansible will be added advantage.

Experience in Application on boarding either manually or using automation/DevOps Pipelines into the PingFederate environments.

Additional Skills:
Excellent problem solving and troubleshooting skills in Ping Products for ex. Any SSO/access issues, Authentication failures in Ping Federate etc

Exceptional written and verbal communication skills, including the ability to produce quality documentation/knowledge articles around the solved issues/Incidents or features enabled on Ping Products

Performance tuning of Ping products (for ex.Ping Federate/Ping Directory) for supporting heavy traffic.

Should be willing to work night shifts/weekends (24x7 support role)

Ability to take responsibility/ownership of the tasks, think strategically, evaluate, and resolve customer problems/Incidents efficiently.

Effectively collaborates and proactively communicates with the stakeholders/Customers and ensure client satisfaction.

Should be able to well co-ordinate with Infra team/Ping Vendor or other teams if any related issues.

Ability to work both independently and in a team-oriented, collaborative environment.

Understanding and usage of web APIs (SOAP, XML, REST, JSON, SCIM)

Upgrade, Cert/license renewals of Ping Products, Ping federate platform level changes- for ex. Html Template, log4j file changes

Notice period: 45 Days

Work mode: Hybrid

Education BE, B.Tech, ME, M.Tech, MCA
Location Pan India