Job Details



Experience: 5+ Years | Salary: Upto 22 LPA | Opening(s): 1 | Posted Date : 18-07-2020
Hiring For Senior Technical Support Engineers - (Client Company)
Job Description Senior Technical Support Engineers
Desired Profile
  • Domain: Enterprise cybersecurity platform, building or maintaining networks
  • Primary Skills: Network Device Management Technologies / Network Configuration
  • Management Technologies -Gateways, Routers, Switches, Bridges, Load Balancers, Firewalls, NAT, VPN
Role
  • Your primary responsibilities involve troubleshooting, analyzing complex technical problems
  • Provide technical support for enterprise customers and answer/resolve support case across all severity levels.
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of networking, security, and software integration environments.
  • Working with customer and development teams to resolve technical roadblocks.
  • Work with customers via phone, email, and Web conferencing.
  • Research and reproduce customer issues, file bug reports, escalate cases to escalation engineers, and provide the necessary documentation.
  • Acting as the point of escalation for and Subject Matter Expert (SME) within the support team.
  • Review network device config files, server logs, and other data sources to find root causes of customer issues.
  • Communicate requests for product code fixes to developers
Skills
  • Minimum of 5+ years of Technical Services experience in customer-facing and technical support role.
  • Excellent written and verbal communication skills are a must.
  • Experience supporting Network Device Management Technologies / Network Configuration Management Technologies (Gateways, Routers, Switches, Bridges, Load Balancers, Firewalls, NAT, VPN. Etc.)


Technologies Expertise on two or more:

  • LDAP (Lightweight Directory Access Protocol), AD (Active Directory), RADIUS (Remote Authentication Dial-In User Service), SNMP – (Simple Network Management Protocol), SSL / TLS - (Secure Sockets Layer / Transport Layer Security), SSH (Secure Shell), JVM (Java Virtual Machine), Java, RegEx (Regular Expression Tester)
Education Graduate : Engineering
Location Pune
Email resume1@krazymantra.com