Hiring For |
Senior Technical Support Engineers - (Client Company) |
Job Description |
Senior Technical Support Engineers |
Desired Profile |
- Domain: Enterprise cybersecurity platform, building or maintaining networks
- Primary Skills: Network Device Management Technologies / Network Configuration
- Management Technologies -Gateways, Routers, Switches, Bridges, Load Balancers, Firewalls, NAT, VPN
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Role |
- Your primary responsibilities involve troubleshooting, analyzing complex technical problems
- Provide technical support for enterprise customers and answer/resolve support case across all severity levels.
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of networking, security, and software integration environments.
- Working with customer and development teams to resolve technical roadblocks.
- Work with customers via phone, email, and Web conferencing.
- Research and reproduce customer issues, file bug reports, escalate cases to escalation engineers, and provide the necessary documentation.
- Acting as the point of escalation for and Subject Matter Expert (SME) within the support team.
- Review network device config files, server logs, and other data sources to find root causes of customer issues.
- Communicate requests for product code fixes to developers
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Skills |
- Minimum of 5+ years of Technical Services experience in customer-facing and technical support role.
- Excellent written and verbal communication skills are a must.
- Experience supporting Network Device Management Technologies / Network Configuration Management Technologies (Gateways, Routers, Switches, Bridges, Load Balancers, Firewalls, NAT, VPN. Etc.)
Technologies Expertise on two or more: - LDAP (Lightweight Directory Access Protocol), AD (Active Directory), RADIUS (Remote Authentication Dial-In User Service), SNMP – (Simple Network Management Protocol), SSL / TLS - (Secure Sockets Layer / Transport Layer Security), SSH (Secure Shell), JVM (Java Virtual Machine), Java, RegEx (Regular Expression Tester)
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Education |
Graduate : Engineering |
Location |
Pune |
Email |
resume1@krazymantra.com |